Privacy policy

Privacy Policy – DRD Car Rental LLC

Last updated: June 25, 2025

DRD Car Rental LLC operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our customer, with a curated car rental experience (the "Services"). DRD Car Rental LLC is powered by Shopify, which enables us to offer these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a booking, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

📌 Personal Information We Collect

We may collect and process the following personal information:

  • Contact Details: Name, address, phone number, email address.

  • Financial Information: Payment method, transaction details, payment confirmations.

  • Account Information: Username, password, preferences.

  • Booking Details: Rental history, selected cars, pick-up/drop-off locations, and payment records.

  • Communications: Customer support messages, emails, inquiries.

  • Device Information: Browser type, device type, IP address.

  • Usage Information: Interaction and navigation data on our website.

📌 How We Collect Your Information

We collect your personal information from:

  • Direct interactions with you (account registration, bookings, customer support).

  • Automated data collection (website cookies, browsing activity).

  • Our service providers (payment gateways, marketing platforms).

  • Partners or third-party platforms (if you contact us through them).

📌 How We Use Your Personal Information

We use your information to:

  • Provide and improve our Services, process bookings, and manage your account.

  • Personalize your car rental experience.

  • Communicate with you regarding orders, support, and updates.

  • Offer marketing promotions and targeted advertising (you may opt out at any time).

  • Ensure security, prevent fraud, and comply with legal obligations.

📌 Sharing Your Personal Information

We may share your information with:

  • Shopify: For store hosting, secure transactions, and personalized services.

  • Service Providers: Payment processors, delivery agents, IT support.

  • Marketing Partners: For advertising, promotions, and recommendations.

  • Authorities: When required by law, or in case of disputes or legal processes.

  • Business Partners: In case of mergers, acquisitions, or company transfers.

📌 Shopify Relationship

Our Services are powered by Shopify. Shopify may collect, process, and store personal information about your use of our website, along with data from other merchants. Shopify is independently responsible for its use of your personal information.

Learn more: Shopify Consumer Privacy Policy

📌 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies when visiting those sites.

📌 Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 18. If you believe your child has provided personal information to us, please contact us to request deletion.

📌 Data Security & Retention

We take appropriate security measures to protect your data but cannot guarantee absolute security.
We retain your information as long as needed to provide Services, comply with legal requirements, or resolve disputes.

📌 Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your personal data.

  • Opt out of marketing communications at any time.

You may exercise your rights by contacting us at info@drdcarrental.ae.

You may also review your privacy options via the Shopify Privacy Portal.

📌 Complaints

If you have any privacy-related concerns or complaints, please contact us at info@drdcarrental.ae.
You may also file a complaint with your local data protection authority.

📌 International Data Transfers

Your personal information may be transferred outside your country of residence. We ensure appropriate safeguards are in place for international data transfers, especially for users in the European Economic Area or the United Kingdom.

📌 Updates to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Please review this page periodically. We will update the "Last Updated" date accordingly.

📌 Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

DRD Car Rental LLC
📞 Phone: +971 58 549 2727
📧 Email: info@drdcarrental.ae
📍 Address: Dubai, Dubai, United Arab Emirates